HOW DO I GET STARTED?

The first step is to fill out our inquiry form with all of your event details. After you submit the form, we’ll be in touch to confirm your date, answer any questions you might have, finalize order details, and share payment info. 

 

WHEN DO I NEED TO BOOK AND PAY?

It's best to book as soon as your event has been determined, we prefer at least 2-3 weeks notice (or more!), especially for bigger projects and during busier seasons.

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To secure your date and time, we require a 50% deposit of your order total once you've signed off on the final proposal. The remaining amount is due no later than 5 days prior to your reserved pick-up or delivery date. 

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If an order is placed less than 2 weeks prior to the requested pick-up or delivery date, full payment is due at the time of proposal sign-off.

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All deposits are non-refundable.  

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We use Chase payment solutions, which accepts:

• American Express

• Apple Pay

• Discover

• Google Pay

• Mastercard

• Visa 

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You will receive a payment link via email with your invoice.

 

DO YOU CHARGE DELIVERY, INSTALLATION AND REMOVAL FEES?

There is no Delivery, Install or Pick-up/Removal fees with Grab & Go orders.​

Yes, we do charge additional fees for Delivery, Installation and Pick-up/Removal of Rented Items for all large orders that require (or have chosen) Installation. 

 

Installation Fees: Start at $60+, however, the final amount will depend on the scope of the project, location, and set-up time needed. This amount will be calculated at the time your order is finalized, and included in a detailed quote with your proposal.

 

Delivery Fee: The Delivery fee is $25 (within a 10-mile radius of Bristow, VA) and an additional $1/mile outside of the Bristow 10-mile radius. In some cases these fees will vary depending on location and size of installation, but that will be included in the proposal. For large orders, a truck fee may be added.

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Pick-up/Removal (of rented items): This fee matches your Delivery Fee.

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For orders that don't require custom installation, you can still choose to add 'Delivery' or 'Delivery w/installation' to any order.'

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For rented items, you will have the option of returning the items to us within 24 hours of your event, or having us retrieve the items for a removal fee that matches your delivery fee.​

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DO YOU CHARGE A REFUNDABLE DEPOSIT FEE FOR RENTED ITEMS?

Yes, we collect a refundable deposit of $50 for all rented items that will be refunded once the items have been returned without damage. Damaged or lost items will result in the loss of the deposit.

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WHAT DO I NEED TO KNOW FOR GRAB & GO ORDERS?

Grab & Go orders can be picked up directly from our Bristow location. The pick-up day/time will be determined at the time of order.

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A few tips when picking up:

• SUVs are preferred

• Trucks at your own risk (balloons often don't fit in the bed of a truck)

• Please remove car seats, boxes, tools, sports equipment or luggage from the back of your car

• Seats should be down

• Be sure to consider your car size, typically this is what is needed:

  • 6-9ft garland - Mid-size/ Standard SUV (with seats down)

  • 12ft garland - Premium SUV/ Minivan (with seats down)

 

DO YOU TAKE DOWN THE BALLOONS AFTER MY EVENT?

If requested, we offer a breakdown service for an additional fee. However, many of our clients opt to take down the balloons themselves.

 

WHAT IS THE PROCESS FOR REMOVAL OF A CUSTOM INSTALLATION?

After the event, you will need to return any rented items to us within 24 hours of your event. Your can choose to have the rented items picked-up/removed by RedBee Balloons following your event for a removal fee that matches your delivery fee. 

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All balloons remain the property of the client.

 

HOW MUCH TIME IS NEEDED FOR INSTALLATION?

We request a minimum of 2 hours for smaller custom installations. When booking larger installations, additional time may be needed.

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HOW DO I PREPARE FOR THE INSTALLATION SET-UP?

We request that the client clear the area where the installation will be set up, and provide facility access during the delivery window. We are not responsible for moving furniture or other equipment.

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HOW DO YOU HANG BALLOON GARLANDS? WHAT WILL BE PLACED ON OUR WALLS, RAILINGS, ETC?

We use a mix of wall friendly Command Hooks and painters tape. For outdoor installations we use a stronger hook to adhere to brick and siding, but again these are removable. We will also try to not adhere anything if possible as we can often tie the balloons onto railings, columns, and more!

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RedBee Balloons, LLC is not held responsible for any chipped paint or damage to walls, ceilings, and/or exteriors due to the removal of hooks/tape.

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For Grab & Go Garland orders, just follow our 'How to Hang Your Own Garland' instructions that can be found here.

 

WHAT DO I NEED TO KNOW FOR AN OUTDOOR INSTALLATION?

For an outdoor event, please note that balloon decor can, and may, be affected or harmed by weather, and other environmental factors. RedBee Balloons, LLC will not be held liable for the reaction of any balloon installation affected by weather or uncontrollable acts of nature, including but not limited to rain, wind, or extreme heat.

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HOW LONG DO BALLOONS LAST INDOORS?

Many air-filled balloon installations can last several days to weeks indoors! Please note that a space with doors and/or windows open to the outside is considered outdoors because the wind, humidity, and sunlight can affect the longevity of the balloons. The longevity of your balloons will depend on environmental conditions and cannot be guaranteed. Balloons, by nature, are delicate, short-lived items. RedBee Balloons, LLC cannot guarantee the lifespan of your balloons once they have been delivered or picked up.

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DO YOU GIVE REFUNDS FOR POPPED/DEFLATED BALLOONS?

Once delivered or picked up, RedBee Balloons, LLC is not held responsible for any balloons that are popped, stolen, or lost.

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If WE pop your balloon, it will be replaced at no charge or a refund will be issued if we are unable to get a replacement in time.

 

WHAT IF I DAMAGED AND/OR LOST ANY RENTED ITEMS?

We require an additional deposit if renting any items, such as arches, chairs, etc. The customer will be held financially responsible for any damaged or lost equipment. Any damaged or lost equipment will result in the loss of the deposit.

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DO YOU HAVE LIABILITY INSURANCE?

We are fully licensed and insured and can provide proof of liability insurance upon request.

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WHAT IS YOUR CANCELLATION/REFUND POLICY?

All deposits made are non-refundable. If your event is cancelled, and you notify us more than seven days prior to your event, a credit will be issued in the amount of the deposit and can be applied to any future event for up to one year from the initial event date. 

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No refunds or credits will be given if your order is cancelled less than seven days before your event.

 

WHAT TYPES OF BALLOONS DO YOU OFFER?

The type of balloons we offer include latex and foil. If a special request for a unique item is received, we may be able to work with our suppliers to accommodate.

 

WHERE DO YOU DELIVER?

We work with clients in all of the northern Virginia area. For orders requiring delivery, our service area includes, but is not limited to, Aldie, Ashburn, Bristow, Centreville, Gainesville, Haymarket, Manassas, South Riding and Warrenton..

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Our Delivery Fee is $25 within a 10-mile radius of Bristow, VA and an additional $1/mile outside of our 10-mile radius. In some cases these fees will vary depending on location and size of the installation, but that will be confirmed on the order form.

 

WHAT IS THE FINAL SIGN-OFF AGREEMENT FOR CUSTOM INSTALLATIONS?

The client must be in the set-up location to approve the final balloon installation. If the client cannot be at the event venue at the time of set-up, the client must appoint a designee. Clients must notify RedBee Balloons, LLC in advance of set-up if they are appointing a designee and the name of that designee.

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After set-up of the installation is complete, we will request that the Final Sign-Off Agreement be signed by the client or delegate to affirm that our service has met the client's expectations.